Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (580)226-1818.
- What are the Hospital hours?
Our hospital is open Monday to Friday from 8:00 am to 5:30pm. The clinic is closed on Saturday and Sunday. Boarding pick-up is available from 5:00-6:00pm on weekends and holidays.
- Please note the facility is not open for business, appointments or medical treatments during the boarding animal pickup period.
- Do I need to have an appointment?
Yes, patients are seen by appointment.
- What forms of payment do you accept?
Cash, Mastercard, Visa and Discover. We also accept Apple Pay and Care Credit. Sorry, we do not accept personal checks.
- Can I make payments?
Sorry, payment is required at the time of service.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is performed prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery. This is similar to when humans have pre-surgical blood work done.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 7-14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
Yes, we offer boarding to our clients. We have boarding space for both dogs and cats. We also can board birds and other small animals, but you are required to bring your own cage and food for your pet. Please refer to our boarding page. Vaccinations are required to be up to date at least seven days prior to your pet's accommodation.
- What are your kennels like?
Our dog kennels and runs are all indoor and climate controlled. We have a privacy fenced outdoor play yard. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders. Medications and special diets can be accommodated for an additional charge.
- Do you offer a boarding discount?
Sorry, we currently don't offer regular discounts; however, we encourage all clients to sign up for our Boarding Rewards Program, which offers a free night after 5 stays! Read more about this on our boarding page, and our social media. Specials are run occasionally, so give us a follow!